Shipping Policy

Shipping Policy

At El Corral Animal Shop Inc, we believe that better pet care starts with thoughtful decisions — not just in the products we offer, but also in how we deliver them to your door. Our Shipping Policy outlines the process for handling, shipping, and delivering your order.

Our Shipping Approach
We are committed to providing exceptional pet care products that improve the lives of both pets and owners. To minimize waste and reduce environmental impact, many of our products are shipped directly from our trusted suppliers and fulfillment centers worldwide.

This direct-to-you model allows us to:

  • Offer high-quality, reliable pet care essentials

  • Keep prices fair without traditional retail markups

  • Support a more sustainable and intentional supply chain

Thank you for supporting this more sustainable, efficient way of shopping.

1. Processing Time & Shipping Fee

Every order from El Corral Animal Shop Inc is handled with care and attention.

Order Processing Time:
Please allow 2–4 business days for order processing, quality checks, and packaging before shipment.

Peak Seasons (Holidays / New Year):
Processing times may extend to 5 business days during high-volume periods.

Shipping Fee:
We offer a flat shipping fee of $5.99 on all orders, regardless of the destination.

2. Estimated Delivery Times

Since many of our products are fulfilled by global partners, delivery times may vary based on location.

Region Estimated Delivery Time
United States 10 – 15 Business Days
Canada / UK / Australia 11 – 16 Business Days
Rest of the World 15 – 20 Business Days

Delivery times are estimates and are not guaranteed.

We appreciate your patience as we work to deliver quality products through a thoughtful and sustainable process.

3. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number.

Please note:

  • Tracking information may take 1–3 business days to be updated after the shipping label is created.

  • If tracking updates are delayed, your package is still on its way.

4. Customs, Duties & Taxes

For international shipments, we use DDU (Delivered Duty Unpaid) shipping.

This means:

  • Any customs fees, duties, or import taxes are the responsibility of the customer.

  • El Corral Animal Shop Inc is not responsible for delays caused by customs processing.

  • While customs fees are rare for pet products, they vary by country.

5. Order Modifications & Cancellations

We aim to process your order quickly for timely delivery. If you need to modify your shipping address or cancel your order, please contact us at service@virtivexa.com within 12 hours of placing the order.

Once an order has been processed, we are unable to make modifications or cancellations.

6. Lost or Damaged Packages

Your satisfaction is our priority.

Damaged Items:
If your package arrives damaged, please send us a photo within 72 hours of receiving it, and we will arrange a free replacement.

Lost in Transit:
If the carrier confirms your package is lost, we will send you a replacement free of charge.

Thank you for choosing El Corral Animal Shop Inc! We look forward to serving you and your pets.