Return and Refund Policy

Return and Refund Policy

At El Corral Animal Shop Inc, we want you to feel confident and satisfied with your purchase. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds to ensure a smooth and transparent process for our customers.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • In the same condition as when received

  • Unused, unworn, and with original packaging (if applicable)

  • Accompanied by a valid receipt or proof of purchase

2. How to Start a Return

To initiate a return, please reach out to us at:
service@virtivexa.com

Once your return request is approved, we will provide:

  • A return shipping label

  • Detailed instructions on how and where to return your item

Important:
Items returned without prior approval or authorization will not be accepted. For any questions, please contact us directly at service@virtivexa.com.

3. Damages & Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue and offer a solution.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (food, plants, or flowers)

  • Custom or personalized items

  • Personal care products (beauty or hygiene items)

  • Hazardous materials or flammable liquids

We also do not accept returns on:

  • Sale items

  • Gift cards

If you are unsure about whether your item qualifies for return, please contact us before starting a return.

5. Exchanges

To quickly receive a replacement item, we recommend the following:

  • Return the original item

  • Once accepted, place a new order for the item you wish to receive

6. European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, no justification required.

Conditions:

  • Item must be unused, unworn, and with tags

  • In its original packaging

  • Proof of purchase is required

This right supersedes our standard 30-day return policy.

7. Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

Refunds are processed as follows:

  • Issued to the original payment method

  • Please allow up to 10 business days for processing

Please note that your bank or credit card provider may require additional time to post the refund. If you haven't received your refund after 15 business days, contact us at service@virtivexa.com.

8. Return Address

Please ensure you request a return shipping label before sending any items back.

Return Address:
El Corral Animal Shop Inc
2463 Slauson Ave
Huntington Park, CA 90255

Thank you for shopping with El Corral Animal Shop Inc! We’re here to assist you and ensure your satisfaction.